FAQ'S
When are your bouncy castles available?
Castles are available seven days a week, all year round.
How do I book and what are your office opening hours ?
You can book by telephoning us in Tralee, Co Kerry 087 2103545 {9:30am to 9pm Monday to Sunday} Book Online www.traleebouncycastles.ie Email us @ info@traleebouncycastles.ie
What booking notice do I need to give?
It's best to book as early as possible to avoid disappointment. If another company lets you down on the day of hire, you can try booking last minute and if we have anything available we'll do our best to fit you in.
Do you deliver, set-up, dismantle and collect the castles?
Yes, it's all included in the price.
When and who do I pay for the castle?
Payment must be made on delivery to the installer of the castle, cheques are not accepted. Booking Deposits are required in April & May and for all online bookings.
How safe are your inflatable’s?
To us, safety is paramount. They are of commercial quality and are fully insured.
All of our equipment is hygienically cleaned, regularly serviced and comply with Health & Safety regulations. All electrics are PAT tested and all cables are fitted with splash-proof connectors.
We don't hurry when setting up - all points are pegged down, cables stowed away to minimize trip hazards and enough safety mats supplied to cater for any unexpected tumbles. A full briefing is also given to ensure you are completely at ease should any unlikely problems arise.
How long does it take to set up?
Setting up and dismantling takes about 15mins, sometimes quicker depending on the ease of access to the site. We will answer any questions and give you a full description of how to use the castle safely.
You will also have to read and sign a hire agreement indicating that you fully understand your responsibilities whilst the hire unit is in your care. E.g. Full supervision, no acrobatics, number of children recommended on the inflatable at any one-time, age limits etc.
How long do I get the castle for?
You can order the inflatable for a few hours or you can keep it all day, the price remains the same, at the daily rate. The reason for this is because the workload for us is the same. Evening and overnight hire can sometimes be arranged.
During busy periods we strive to get all our units delivered by 12.00 and have them collected by 7.30pm. We do our upmost to let you have the unit for as long as possible.
Do I have to pay a deposit?
We require a deposit prior to delivery in the months of April & May or if a booking is made 4 weeks in advance or for online bookings.
What preparation is needed before you arrive?
Please ensure that paths and access to the site are free of obstacles. Please remove any overhanging branches, clothing lines etc. before our arrival. We will also need access to a suitable electricity power point.
What sort of surface do you need for the castle?
Castles situated outdoors need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc.
Indoors - we can provide more safety mats and use sandbags to secure the unit where pegs cannot be used. If you are unsure we can visit the site to assess its suitability, sometimes there may be a charge applied.
How is the inflatable secured to the ground?
Pegs are usually used to secure the inflatable - however if on a hard surface then sandbags can be used. Please advise us if this is the case. If in doubt about the set up area then please contact us.
What about indoors?
All of our units are suitable for indoor hire (height pending). We use sandbags to secure the unit in this case.
Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tends to come with hall hire.
What happens if it rains on the day of a hire?
Most of our inflatables come with rain covers but if you still decide to cancel due to weather then please let us know as soon as possible preferably before 24 hours in advance. Booking deposits are non refundable.
It may also be necessary for us to cancel for the sake of safety if extreme weather is paramount - such as relentless rain or high winds. We will always supply a castle wherever possible.
What happens if it rains during a hire?
Most of our castles come with shower covers, but it is recommended that you stop use if the rain becomes heavy, as the castle can become slippery when wet. This can be dried with a towel.
How does the inflatable operate?
All of our units run on electric fans. The blowers must be kept switched on at all times the castle is on hire. Failure to do this will result in the castle deflating.
How much does the castle cost for me to run?
An average electric unit costs between €2.00 and €2.50 for a days use.
How many children are allowed on the inflatable at a time?
It all depends on the age and size of the children and what they are doing. Some are more boisterous than others. As a general rule there should be enough space for each child to jump safely with enough room as not to bounce into others or fall off the unit itself. A responsible adult should always supervise and common sense must prevail.
What happens if a problem arises during the hire period?
It is very rare that a problem arises that can not be dealt with by the hirer. But in the unlikely event one should arise feel free to contact us at any time and we'll be round ASAP to sort it out.
Can you provide supervision for the duration of hire?
Yes, for an extra charge, we can provide a supervisor to manage the inflatable for the hire term. Contact info@traleebouncycastles.ie for details.
PLEASE NOTE:
Adults are not allowed on the children's' inflatables. Nor are pets, silly string, party poppers or chewing gum. Any damage caused to any of the equipment whilst in your care shall be charged accordingly.
Any questions please ask. Our aim is to provide the best service and make your day extra special.